Policies and Regulations
SEIN Digital policies and regulations.
Privacy Policy
SEIN Digital Privacy Policy.
- Data is used only for service provision purposes
- Data is stored in data centers located in Poland
- Data is encrypted at rest and in transit
- Data is available for export for 30 days after deletion
Terms of Service
Terms of service that apply to mobile applications.
- 14 days to cancel order
- 2 visual changes included in price
- No refund after 30 days
- 30 days of technical support
- No content editing after delivery
Order Fulfillment Rules
SEIN Digital order fulfillment rules.
- 14 days to cancel order
- 2 visual changes included in price
- No refund after 30 days
- 30 days of technical support
- No content editing after delivery
- Fulfillment within maximum 60 business days
Pricing and Billing
Clear and transparent pricing structure for all services:
- Prices depend on service type and additional services
- All require payment before service fulfillment
- No hidden fees and startup costs
Cancellation Policy
Cancellation process ensures smooth transition:
- Service cancellation is possible at any time!
- 30-day notice for corporate services
- Retention services require 60-day notice.
- API access maintained during notice period
- Data available for export for 30 days after cancellation
- All completed work will be billed according to the agreed rate.
Refund and Dispute Policy
Clear guidelines for handling refunds and disputes:
- 14 days money-back guarantee (does not apply to retention services)
- Disputes must be reported within 10 business days
- Documentation required for dispute resolution
- Refunds are considered individually
Security and Compliance
We maintain the highest standards of security and compliance:
- Data centers located in EU
- Services provided in accordance with Polish and EU law
- Data handling and storage in accordance with GDPR
- Encrypted transmission and data storage
- Automatic fraud detection and prevention
- Data encryption at rest and in transit
- Some services may be subject to export restrictions.
Service Level Agreement (SLA)
We guarantee service reliability and professional support:
- 99.9% guaranteed API availability
- Real-time system status monitoring
- Response time for critical issues – up to 4 hours
- 24/7 continuous monitoring
- Regular maintenance windows communicated in advance
- Automatic failover and disaster recovery
